Village Hotel Dudley

04.03.2025

Been going to village gym Dudley for a number of years and will be cancelling all my families membership because of a very disrespectful bar manager named Emily. *** UPDATE **** Hi Simon, thanks for your response. This is a big lie no one was watching the Real Madrid I explained to Emily that no one was watching the Real Madrid game since they are a Spanish la liga team and asked her very politely to put on the Arsenal game which are a English national premier league team which should take priority her colleague tried to help as much as he could and said he will play the commentary for the second half as Real Madrid had it for the first half and it would be fair. All the other bar staff didn’t seem to have a problem for this but Emily kept overriding there decisions and seem to have a big problem for this. She was very rude and disrespectful to us and doesn’t attend to customers needs and has low customer services skills. Please appointment the chap who was working behind the bar as bar manager as he was very respectful and attended to our needs. I have been going to village for a number of years with family and friends and won’t be going again.

05.03.2025

A hotel where you will not sleep. Noisey bad temperature and lumpy bed

28.02.2025

We've always had a great time here, but this time was made all the better by the extra helpfulness of the staff (after we had a cancelled trip elsewhere and wanted to book last minute) they jiggled and sorted us family rooms, in what was a really busy weekend. All staff were friendly and cheerful.

27.02.2025

Very tiny bed called double, bed not secured, poor staffing at the bar, Breakfast was good. Location and parking is ok.

21.01.2020

Nice and relaxing 👍

19.02.2025

Best hotel in Dudley. Well maintained. High level of cleanliness. Great service from all staff.

16.02.2025

Well done to Linda's for her outstanding efforts in maintaining the spa area to an good standard I've noticed a difference when she is off, I hope management recognizes how important she is to the overall experience we have at the spa and keeping the areas clean for members

15.02.2025

Absolutely brilliant, we stayed here for valentines, bowling cinema and restaurants are a few minutes walk from the hotel, room was very nice and decent, pool was lovely and warm, i will say the food prices were more on the expensive side but you get ehat you pay for food was amazing and very big portions, we had ordered room service but it was very nice, would definitely recommend!!

01.02.2025

Got to big up the girls n boys in the Starbucks cafe especially Isabel & Krystina. Always pleasant and smiling, coffee consistently good!! Keep up the good work :-)

31.01.2025

I love all the classes at the village hotel in Dudley!! Beth’s H2O fit is fun and energetic, love it! Sue’s is so caring and considerate and helpful by giving alternative options for exercises to fit her audience in class when needed, she makes a point of knowing your name and getting to know you as a person. Aqua and fitness classes are perfect for me as I need to be careful with my knees and back and have fibromyalgia, Tina’s Zumba Gold and Aqua Zumba is fun and steady, she engages everyone, chats to you afterwards, an enjoyable experience!!? I felt so much better after the classes even with fibro, for years it’s been a vis ious cycle of pain, but with gentle classes I got past this and enjoy every minute!

31.01.2025

I had an absolute pleasure staying here during the BRC Promotions Conference. Both Beth and Laura were incredibly lovely. Upon my arrival, Laura greeted me with warmth and grace. When I mentioned that I couldn't find my teammates and felt a bit lost in the new city, Laura kindly offered, "Well, until they arrive, you can talk to me. I'm lonely too." This instantly put me at ease and brought a smile to my face. I saw Beth the next day at lunch, and she was super helpful in assisting me with my meal. She was so kind and made me feel welcome. Thank you for making my stay a brighter experience!

29.01.2025

The rooms are a bit basic and tired upgrades to rooms aren't a thing as they are all the same. Breakfast is excellent we were there for a tribute night which was good value although drinks expensive as hotel prices.

28.01.2025

Can't recommend the Village Dudley Gym enough. Has been life changing in my fitness journey and would not have achieved the goals I have reached with out the guidance and support of Beth Bray. H20 class is not only fun but delivers the results. The class has grown and is always fully booked. Definitely give it a go you won't be disappointed. Only wish there were more classes as it's addictive!

09.04.2023

My experience was very good as this was the second time I’ve visited this hotel the checking in staff were fantastic especially Nathan who helped us to check in very polite and helpful with a friendly approach All round the staff made us feel welcomed Happy to return Up the wolves

27.01.2025

Visited the restaurant with friends. Food was really nice, good value and fair portions, we were waiting close to an hour for our food though. Not ideal but would try again though

26.01.2025

Nice hotel, clean, great breakfast, staff throughout are wonderful. The only downside is the permanent low lighting in the bedroom (this is common in many hotel chains, not just here) - there’s no big light. As I always share a room, it is not always appropriate to share the bathroom mirror, and this is the only place bright enough to apply make up/contact lenses when you have the eyesight that comes with being over 40😄 - from now on I will be packing an illuminated magnifying mirror! Great place and good value otherwise. Will return.

25.01.2025

Stayed in upper deck for romantic weekend with my other half mirrors around the bed give you a brilliant view if you know what I mean;) Rest of the hotel was good aswell breakfast and onsite gym, several restaurants all within less than 5min walk. Great place to stay for active couples

25.01.2025

Ok !!! So Nathan on our arrival was very attentive and professional and he helped us with all our needs !! He was very helpful . He is a top member of your staff and deserves a star ⭐

25.01.2025

First impressions the hotel looked lovely, step inside to check in, was a queue, but they had these automated check in machines, not a big fan if I'm honest, takes away that personal touch. We got to our room, which is a nice size, bed lovely and big. Popped down to the pub for a few pints, it was busy and lively, but only 2 people serving, and people were jumping in ,us being us waited our turn, certainly could do with more staff helping out when it's busy. We had a few pints and something to eat,which was pleasant. Bed lovely and comfortable, pillows are bit hard ,noise coming from outside the room, even though there's a notice saying quiet Zone from 22.30 till 7am, was a bit annoying, the shower decided to pack up as we got ready to go out Saturday ,but.hey ho these things happen. A nice hotel just needs a few things sorting.

23.01.2025

Starbucks I find the people who work at the branch at the village gym very helpful and caring . I have two favourites young Isabel and her manager tia very delightful young people and always make a fuss of me and have my favourite coffee waiting as soon as I arrive. Lovely young people.

21.01.2025

Had a lovely stay last week at Village Dudley. Tara on reception was very polite and informative. Would definitely stay again 🙂

20.01.2025

I have been staying at the Hotel for the past couple of weeks, Laura the receptionist has been amazing from the get go, Check in was seamless with her, She has been very helpful and gone above and beyond, Thanks for all of your help I will be 100% staying at Village Dudley again in the future.